Movenpick Hotel Sukhumvit 15 Bangkok - Luxury hotel - Frequently Asked Questions

Discover Mövenpick Bangkok Sukhumvit 15 in the heart of Sukhumvit, Bangkok, perfectly positioned for both business and leisure travellers. Explore our FAQs to learn how we ensure a seamless and memorable stay, with modern facilities, convenient access, and attentive service throughout your experience.
For any further inquiries, please feel free to contact our team directly. We are always here to assist and ensure your stay is smooth and enjoyable.
Tel: +66 2 119 3100
hotel.sukhumvit15@movenpick.com

 

Frequently Asked Questions –  For Room and Service 

 

Q: What time is check-in?

A: Check-in is available from 2:00 PM. Early check-in is subject to availability and may incur an additional charge.

 

Q: What time is check-out?

A: Check-out is by 12:00 PM. Late check-out until 2:00 PM is subject to availability for eligible rates or packages.

 

Q: Do you offer king or twin beds?

A: King or twin bed configurations are subject to room type and availability. Guests are kindly requested to indicate their preference prior to arrival.

 

Q: Do you have smoking rooms?

A: Smoking rooms are available in selected room categories and are subject to availability. Please request your preference before arrival.

 

Q: Can I request a high floor or city view?

A: As a low-rise property with guest rooms up to Level 8, room views may vary and include nearby yards, landscaped gardens, or surrounding buildings.

 

Q: Which rooms have bathtubs?

A: Bathtubs are available in Deluxe Rooms, Family Rooms, Executive Deluxe Rooms, Junior Suites, and Executive Suites.

 

Q: Is Wi-Fi complimentary?

A: Yes, complimentary high-speed Wi-Fi is available throughout the hotel.

 

Q: Is there a minibar in the room?

A: Guest rooms do not include a minibar. However, complimentary drinking water, as well as tea and coffee making facilities, are provided.

 

Q: Can I request an iron?

A: Yes, an iron and ironing board are available in the wardrobe in all guest rooms.

 

Q: Do you provide baby cots?

A: Baby cots are available free of charge upon request and are subject to availability. Please request prior to arrival.

 

Q: Is the hotel pet-friendly?

A: Yes, our Pet-Friendly Package welcomes up to 2 dogs or cats, with a maximum weight of 15 kg per pet.

 

Q: What pet amenities are included?

A: Welcome pet amenities are provided based on the type of pet and include a comfortable pet cot for dogs and a pet sand tray for cats.

 

Q: Are there additional pet charges?

A: A cleaning supplement and a refundable security deposit apply. Please refer to the current package terms.

 

Q: Where are pets not allowed?

A: Pets are not permitted in restaurants, bars, Executive Lounge, swimming pool, fitness centre or breakfast area.

 

Q: How often is the room cleaned?

A: Daily housekeeping is provided. Please advise the Front Office if your pet remains in the room before housekeeping service.

Q: Do you provide parking?

A: Complimentary parking is available for in-house guests, subject to availability.

 

Q: What are the pool opening hours?

A: Pool opening hours are from 06:00 to 22:00.

 

Q: Do you have accessible rooms?

A: Yes. Please check availability direct to the hotel.

 

Q: Is a deposit required?

A: A security deposit will be required upon check-in at THB 1,000 net per room per day.

 

Q: Can the hotel arrange special occasions?

A: Yes. Celebration amenities and room decorations can be arranged with advance notice and additional charges may apply.

 

Q: Do you have kids’ activities?

A: Yes. We offer family-friendly activities such as garden tours and kids’ painting. Weekly activity schedules may vary. Please contact the Front Office for the latest program.

 

Q: Do you have an ATM?

A: There is no ATM within the hotel. However, an ATM is available in the adjacent building, approximately a 1-minute walk away.

 

Q: Is there a convenience store nearby?

A: Yes. A convenience store is located next to the hotel, approximately a 1-minute walk away.

 

Q: Is there a manicure service nearby?

A: Yes. Manicure and beauty services are available within walking distance from the hotel. Our Front Office team will be pleased to recommend the nearest option.

 

Frequently Asked Questions –  For Food and Beverage

 

Q: Do you offer a buffet every day or only on weekends?

A: We have à la carte and combo meals available every day. On weekends, we offer an Indian cuisine buffet for dinner on Friday, Saturday, and Sunday from 6:00 PM to 9:00 PM.

 

Q: Is there a dress code?

A: We are an easygoing restaurant and welcome guests to come in comfortable attire and enjoy a great meal.

 

Q: Can I celebrate a birthday or propose at the restaurant?

A: Yes, you can celebrate special occasions such as birthdays, proposals, anniversaries, and even graduation parties at Lelawadee. For groups of more than 15 guests, we can arrange a dedicated area for your celebration.

 

Q: Is the restaurant suitable for large groups?

A: Yes, we can accommodate family gatherings, corporate lunches, tour groups, and private functions for 50–100 guests, with three different zones available for seating.

 

Q: Do you offer children’s meals or a kids’ menu?

A: Yes, we offer family-friendly dining options, including dishes suitable for children.

 

Q: Can I customize dishes for dietary or religious preferences?

A: Yes, we offer a selection of local, vegan, and international cuisine. Customisation is available upon request, including less spicy options, Halal, no garlic and onion, Jain meals, gluten-free, vegan, or nut-free dishes.

 

Q: Can I earn or redeem Accor ALL Reward points while dining?

A: Yes, for eligible categories, guests can earn ALL Reward points, redeem points, use Accor Plus dining benefits, and receive member discounts.

 

Q: Do you have seasonal food festivals or themed dinners?

A: We host periodic food festivals and promotions throughout the year. Previous events have included Vietnamese, Indian, and Turkish cuisine, with upcoming Peruvian and vegan festivals.

 

Q: Can I purchase gift vouchers for dining?

A: Yes, vouchers are available for buffet dining, cocktail classes, Thai cooking classes, or general dining experiences—perfect for gifting.